Refund/ Return and Cancel policy

At Swanesse, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund, return, and cancel policy below.

Return Policy

We accept returns within 30 days from the delivery date, provided that the items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:

• The item does not match the description
• The wrong item was sent
• The item arrived damaged or with defects

Return Process

Returning your items is easy and convenient. You can return items via mail or bring them directly to our store.

• Via Mail: Contact our customer support team at [email protected] to initiate a return. We will send you the return instructions along with a return authorization number.
• In-Store: Bring the item to our store with the original receipt or proof of purchase. Our staff will assist you through the return process.

Return Fees

We do not impose any return fees. However, customers are responsible for any shipping costs incurred for returning items.

Refund Policy

Once we receive and review your returned item, we will process your refund. The refund will be issued back to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Cancel Policy

You may cancel your order before it has been shipped. Once an order is dispatched, it cannot be canceled. To cancel your order, please contact our customer service team as soon as possible at [email protected].

Thank you for choosing Swanesse. We are dedicated to delivering a positive experience and ensuring your order reaches you in perfect condition.