FAQs
Welcome to the Swanesse FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you have additional questions, feel free to contact us.
General Information
Q: What is Swanesse?
A: Swanesse is an online home décor store established in 2023. We offer stylish, high-quality décor products to help you create beautiful, comfortable living spaces.
Q: How can I contact Swanesse?
A: You can reach us by email at [email protected], or visit us at our U.S. location: 4741 Portland Rd, Hermantown, MN 55811, or our U.K. location: Suite 3552 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX.
Orders and Payment
Q: What payment methods do you accept?
A: We accept payments through PayPal, which supports major credit and debit cards.
Q: How can I cancel my order?
A: You can cancel your order before it has been shipped by contacting our customer service team at [email protected].
Q: Are there any additional fees or taxes?
A: Customers are not required to pay additional taxes or duties. All applicable taxes and duties are covered by Swanesse.
Shipping
Q: How long does it take to process my order?
A: Orders are typically processed and prepared for shipment within 2-3 business days.
Q: How long does shipping take?
A: Once your order has been dispatched, it will be delivered within 4-5 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States.
Q: Which shipping carriers do you use?
A: We use DHL, FedEx, and UPS for shipping.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date, provided that the items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:
- The item does not match the description
- The wrong item was received
- The item is damaged or defective
Q: How can I return an item?
A: You can return items via mail or directly at our store. For mail returns, contact our customer service team at [email protected] to initiate the process. For in-store returns, bring the item along with the original receipt or proof of purchase.
Q: Is there a return fee?
A: We do not charge return fees, but customers are responsible for shipping costs associated with returning items.
Q: How will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Privacy and Security
Q: How does Swanesse protect my personal information?
A: We implement a variety of security measures, including encryption, access controls, and regular security audits, to protect your personal information. For more details, please refer to our [Privacy Policy](link to privacy policy).
Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your experience on our website. Cookies help us remember your preferences, track usage, and improve services. You can disable cookies through your browser settings, though it may affect some site features.
Legal
Q: How can I file a DMCA report?
A: If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please follow the procedure outlined on our [DMCA Report](link to DMCA report) page.
Q: What are your terms of service?
A: By accessing or using our website and services, you agree to be bound by our [Terms of Service](link to terms of service). Please review these carefully.
If you have any other questions or need further assistance, please don’t hesitate to contact our customer service team. Thank you for choosing Swanesse!
Swanesse
Home Décor Redefined Since 2023